Only really big hosting companies keep all support in-house. The majority of hosting companies have a couple of permanent in-house staff members that handle support during the daytime and use third-party support companies to handle support outside of these hours.
Before you choose a support company, please do your research and look at reviews and comments from people who have used the company before. Companies based in Asia tend to be cheaper than those based in native-English speaking countries, though price is not always an indication of the quality of service you will receive.
An Indian based support company that provides customer support and IT infrastructure management. They can provide hosting companies with technical support, billing support, and pre and post sales support. Support can be provided via a help desk, chat box, or by telephone.
Their prices start from around $3 per ticket. Server administration plans are also available.
BobCares has a managed technical support service that provides support via a help desk, live chat, and by telephone. They are a large company with offices in India and the USA.
Ticket prices start at around $3.99 per ticket. This ticket price is reduced as your volume increases. Phone support is available from $1.89 per minute and live chat support is available from $3.49 per chat.
RDO Servers is a USA based hosting company that offers a wide range of hosting plans from shared hosting to dedicated servers.
They also sell server management and help desk support plans. Three different help desk support plans are available.
Reseller help desk support costs $49.99 per month. This grants 24/7 support for up to thirty domains on a reseller plan and guarantees a response time of thirty minutes.
Their help desk support plan costs $109.99 per server per month and gives a thirty minute average guaranteed response time. Their help desk support plus plan costs $259.99 per month. This offers support for an unlimited number of domains and servers and guarantees a response time of twenty minutes.