The WP Help is a WordPress hosting and support service that provides support to customers 24 hours per day. The company has taken a completely different approach to WordPress hosting than other managed WordPress services. Rather than offering customers a user-interface to administer their website, they handle all aspects of …
Anytime I get to a review a Chrome extension I think about how easy it’s going to be. After all, installing an extension takes maybe two seconds. All the work is done for you. WordPress plugins and iTunes apps pose no competition to the ease-of-use offered by Chrome extensions and …
Known spammers and sources of malware are placed on internet blacklists. There are a number of different types of blacklists used online. Blacklist monitoring lists, for example, are used by large email services such as Gmail, Outlook (Hotmail), and Yahoo. They use blacklists to filter emails for their customers. If …
One week ago David Vogelpohl from WP Engine kindly took the time to speak to me via a conference call. The discussion was positive and informative. One of the reasons that I wanted to chat to someone from WP Engine was because I had many concerns about the company in …
Live chat provides a quick and user-friendly way for website visitors to ask a question and get a response immediately. It is a nice addition to email ticket support as live chat is mainly used to answer questions from potential customers, not address questions from existing customers. There are a …
It is common for hosting companies to display an email address or contact form on their website. Sending an email normally creates an email support ticket. It makes sense for hosting companies to use a ticket support system as the volume of emails they receive and respond to every day …
Automattic recently won a cybersquatting case against Thesis developer Chris Pearson (Thesis is a WordPress framework). In my opinion, Chris Pearson should have won the case, but before I explain why, allow me to back up a little and explain what this story is all about. Automattic and Chris Pearson …
The recent unveiling of Inbox from Google shows that people are still excited about email. Remember when Google Mail was announced? Everyone was asking for an invitation and I can confess I was ready to part ways with an old and valuable comic book for one of those. People still …
Next week I am publishing an interview with email marketer Travis Petelle. I got to know Travis via Warrior Forum. He’a wrote a lot of great posts over there so I wanted to ask him a few questions about email marketing; a subject which I am very I interested in …
I was sending an email the other day when I noticed a message next to the email buttons that asked me to “Try out the new compose experience”. Being the happy link clicker I am I decided to try it out. In the new setup Gmail has moved the email …