WordPress has just announced that WordPress.com business accounts now support third-party plugins and themes. This is a huge announcement that will completely redefine the way we look at the hosted service of WordPress. In the past, the general consensus was that the hosted service of WordPress was for beginners because …
Awesome Support is a support and help desk WordPress plugin that helps you use your WordPress website as a customer support desk. The core version of the plugin is free to download from WordPress.org, but in order to unlock all of the plugin’s potential functionality you need to purchase one …
Catchers is a helpdesk WordPress plugin that can be used to provide customers and visitors with support. Since catchers is a WordPress plugin, the solution integrates beautifully with every WordPress theme. The process is simple. Every email that is sent to you is converted into a support ticket. You can …
I was lucky enough to meet a lot of interesting people in Vienna when I was there for WordCamp Europe 2016. One interesting person I met was Eugeniu Topolschi who works with the highly successful WordPress theme company Tesla Themes. Their latest Project is WPmatic. Launched today, WPmatic is a …
Are you unsure about how to develop your website? Would you like advice on SEO, blogging, WordPress, or making money online? I offer support to internet marketers in a number of ways. Those of you who need priority support should consider hiring me as a consultant on an hourly basis. …
Only really big hosting companies keep all support in-house. The majority of hosting companies have a couple of permanent in-house staff members that handle support during the daytime and use third-party support companies to handle support outside of these hours. Before you choose a support company, please do your research …
It is important for hosting companies to have a presence on social media as a large percentage of their customers will use social media services on a daily basis. Social media is not an ideal platform for providing support to customers on regular hosting related problems, however it can be …
Hosting companies traditionally limit telephone support to sales and then transfer all support to an email ticket system. It is a good setup to use, though if you are targeting a local market, and/or if you are targeting the higher end of the market, you may want to offer full …
It is common for hosting companies to display an email address or contact form on their website. Sending an email normally creates an email support ticket. It makes sense for hosting companies to use a ticket support system as the volume of emails they receive and respond to every day …
WordPress Forums are the first place that many WordPress users turn to when they have a problem with their website. If you are not in an immediate rush to resolve a minor issue with your website, I recommend seeking help on a WordPress forum. It may take a few days …